Terms & Conditions

1. Overview

STMNA Pty Ltd (“STMNA Bioactives”, “we”, “us”, or “our”) welcomes you onto this website www.stmna.com.au (“the Website”). We are excited that you have chosen to browse our online information or to purchase our products (“our Products”) by subscribing to STMNA Bioactives. The Website aims to provide scientific information about bioactive compounds (“our Supplements”) and is a retail store for formulated bioactive supplements. The supplements aim to improve general health as well as long-term health. Our retail store stmna.com.au is open seven days a week, 24 hours a day.

By entering the Website or purchasing our Products by subscribing to STMNA Bioactives, each user (“you”, “your”) agrees to the following terms and conditions (“Terms”). Please thoroughly read the Terms before browsing or subscribing. If you do not agree to the terms and conditions of this agreement, then please cease using the Website and/ or buying our Products by not subscribing or by cancelling your subscription immediately.

We reserve the right to update, change or replace the Terms by posting changes on our Website. When we change the Terms, we will update the “Date of latest update: at the top of these terms. It is your responsibility to check this page for changes. By continuing to use the Website or to buy our Products via subscription constitutes acceptance of those changes.

2. Disclaimer - No medical advice

Our Website, the information contained within it, our reviews and our Products are not intended to diagnose, treat, cure or prevent any disease. The information supplied on our website, social media or other promotional material is not intended to replace professional medical advice, medical diagnosis, or disease treatment. All information on the Website relating to medical and health conditions, products and treatments is for informational purposes only. The information on the Website and any links associated is generalised and is not intended to replace professional advice.

Always seek professional medical advice from your General Practitioner, Pharmacist, or a qualified health professional before starting any new health supplement. If you have any questions regarding your medical condition and/ or the interactions with current prescription medications with our Supplements, always contact your General Practitioner or a qualified health professional.

If you suspect that you have a medical problem, have a pre-existing medical condition, or are pregnant or breast-feeding, consult your General Practitioner before use. If your symptoms persist or worsen, cease taking them and contact a health professional for advice immediately.

Always read to label and use only as directed. Please keep our Products out of reach of children.

Our Supplements may affect the way some medicines work including but not limited to Warfarin. Always consult your General Practitioner when on prescription medication or other vitamins or supplements before starting our Supplements.

3. Subscriptions

You acknowledge and agree that by choosing a subscription or a bundle buying option, you enter into an agreement to receive the Products on an ongoing subscription basis (your Subscription) commencing on the date you place your initial order. Recurring orders will be charged without further authorisation from you unless you cancel or otherwise modify your Subscription or delivery preferences in accordance with these Terms and Conditions.

The subscription options and conditions are as follows:

Option 1: Monthly Subscription

This subscription is a monthly recurring subscription. The first month you will be shipped a 30-day supply of STMNA Bioactives in a MIRON glass jar upon the initial payment. After 30 days, you are automatically billed and will be shipped a refill pouch. Each subsequent month you will be shipped a refill pouch on the 30th day or there abouts. This subscription will be continuous until you pause or cancel before the cut-off date of five (5) business days before your next billing date. You can modify your subscription on your account any time. You can only pause this subscription after 60 days.

Option 2: Three (3) Month Bundle

This subscription is a recurring subscription every three (3) consecutive months (90-day cycle). You will be billed every 90 days. The first order, you will receive a 30-day supply of STMNA Bioactives in a MIRON glass jar and two (2) x 30-day supply refill pouches. This subscription is continuous until you decide to pause or cancel. We will notify you seven (7) days prior to the end of the third month where you will be given the option pause or cancel.  You can Pause or Cancel within this three-month subscription anytime and you will not be recharged for the subsequent 3-months. If you have any questions, please email us at support@stmna.com.au.

Option 3: Four (4) Month Bundle

This subscription is a recurring subscription every four (4) consecutive months (120-day cycle). You will be billed every 120 days. The first order, you will receive a 30-day supply of STMNA Bioactives in a MIRON glass jar and three (3) x 30-day supply refill pouches. This subscription is continuous until you decide to pause or cancel. We will notify you seven (7) days prior to the end of the fourth month where you will be given the option pause or cancel.  You can pause or cancel within this four-month subscription anytime and you will not be recharged for the subsequent 4-months. If you have any questions, please email us at support@stmna.com.au.

Option 4: Six (6) Month Bundle

This subscription is a recurring subscription every six (6) consecutive months (180-day cycle). You will be billed every 180 days. The first order, you will receive a 30-day supply of STMNA Bioactives in a MIRON glass jar and five (5) x 30-day supply refill pouches. This subscription is continuous until you decide to pause or cancel. We will notify you seven (7) days prior to the end of the sixth month where you will be given the option pause or cancel.  You can pause or cancel within this four-month subscription anytime and you will not be recharged for the subsequent 6-months. If you have any questions, please email us at support@stmna.com.au.

Option 5: Refill pouch only, monthly continuous (only available for current subscribers)

This subscription is the monthly recurring subscription for customers who have subscribed to STMNA Bioactives previously. You will be sent an email with instructions on how to access this subscription The purpose of this subscription is to continue if you already own the MIRON glass jar from the initial order that you can reuse. You will be shipped a 30-day supply of STMNA Bioactives every month in the refill pouch. This subscription will be continuous until you Pause or Cancel before the cut-off date of five (5) business days before your next billing date.

It is important to note that when you sign up to use the Services, your Subscription will automatically renew until you cancel it or until your chosen subscription period ends. You may cancel at any time by notifying us in writing by email no later than five (5) business days before your next package is shipped. The cancellation will take effect for the following month. Before the end of each month, we will send you a reminder e-mail informing you that your next delivery of STMNA Bioactives is ready to ship. Again, if you do not cancel, then your order will ship, and the applicable Subscription Fee will be charged to your credit card.

You can Pause, Cancel, or Modify your subscription preferences on your online personal account or by emailing us support@stmna.com.au.

If you change your subscription after the order cut-off of five (5) business days, your payment will be processed, and your order will be sent for that month and your cancellation will take effect the following month.

If you Unsubscribe, you can Resubscribe at any time following your Pause or Cancellation, but we reserve the right not to permit Resubscription.

If you want to have multiple subscriptions, each person needs to create their own account and order through the website. You cannot control multiple subscriptions off one profile.

Your right to use the Service or a specific product is conditional upon our receipt of payment of Subscription Fees. If payment cannot be charged to your credit card or if a charge is refunded for any reason, we reserve the right to immediately either suspend or terminate your access and account, thereby terminating this Agreement and all our obligations hereunder. We reserve the right to change any of the fees that we charge, or to institute new or additional fees, at any time upon notice to you.

4. Video Introduction bookings

The 10-minute video introduction with the founder is designed to meet the founder, ask any questions you have about our products, the business, shipping, or the website. It is a good opportunity to ask questions if you would like more information about anything and to provide feedback.

Upon booking a ten-minute video introduction with the founder, you agree to the following terms:

  • You will not ask us to diagnose, treat or cure any serious diseases;
  • You will not ask us to provide you with any medical advice relating to a serious medical condition;
  • You will only ask us questions related to the business, our product, or the website;
  • If you do not ask us anything directly related to the business, our product, or the website, we have the right to cancel the meeting effective immediately;
  • If you act inappropriately, we have the right to end the meeting and end your subscription with STMNA Bioactives;
  • Each meeting is strictly ten minutes, and we have the right to end the meeting after this time or to continue the meeting;
  • If you did not get the answer or explanation you wanted within the timeframe and want another meeting, please contact us at support@stmna.com.au;
  • You will not record any meeting you have with STMNA Bioactives.

5. Refund and returns policy

90-Day Money-Back Guarantee Promotion Terms and Conditions for STMNA Bioactives

We are committed to providing high-quality supplements designed to support your health and well-being. To ensure your complete satisfaction, we offer a 90-Day Money-Back Guarantee. Please review the terms and conditions of this promotion carefully:

Eligibility:

The 90-Day Money-Back Guarantee is available to customers who purchase any Supplement products directly from our official website www.stmna.com.au.

Refund Process:

To request a refund, you must contact our Customer Service team within 90 days of the purchase date. You can reach us via email at support@stmna.com.au.


A detailed report explaining why you are not satisfied with the product must be provided. Valid reasons include:

  • Broken or damaged product upon arrival.
  • Allergic reaction or adverse health effects.
  • Other specific issues with the product’s quality or efficacy.
  • Please note that simply stating the product did not have visible effects is not sufficient for a refund as improvements may be on a biochemical or long-term level.

Report Requirements:

Your report should include:

  • A description of the issue encountered.
  • Photographic evidence if the product was received broken or damaged.
  • Any relevant medical documentation in case of an allergic reaction or adverse health effect.
  • Your order number and purchase date.

Refund Conditions:

  • Refunds will be processed within 5-7 business days after the receipt and verification of your report.
  • Refunds will be issued to the original method of payment used during the purchase.
  • Any shipping and handling charges incurred during the original purchase are non-refundable.

Exclusions:

  • This promotion does not apply to products that are misused or mishandled by the customer.
  • Products purchased from unauthorized resellers or third-party websites are not eligible for this promotion.
  • This offer is limited to one refund per customer.

Amendments:

We reserve the right to modify or discontinue the 90-Day Money-Back Guarantee Promotion at any time, without prior notice. However, any changes will not affect purchases made prior to the effective date of the amendment.


Contact Information:

For any questions or concerns regarding this promotion, please contact our Customer Service team at support@stmna.com.au.


By participating in this promotion, you agree to these terms and conditions. We value your feedback and appreciate your trust in STMNA.

Returns:

Due to health regulations, we do not accept returns.

We will accept a refund or exchange if an item clearly has a major problem such as:

  • The product is damaged before delivery to your address
  • The product is faulty

Contact support@stmna.com.au and send photos clearly showing the damage or the fault with a description of the issue to request a refund or replacement.

6. Shipping Information

Products available from our Site are subject to the terms and conditions contained in this Agreement.

Orders are dispatched within 1-3 business days of receiving your confirmed order and of your full payment.

Standard shipping is a flat rate of $6.99 for one-off purchase and the monthly subscription. If you want express shipping, it is a flat rate of $11.99. Shipping is free for bundle subscriptions.

We currently only ship to street addresses in Australia. Freight/shipping costs are calculated depending on your postcode and will be provided at the checkout prior to payment.

Our products may not always be available in between manufacturing runs. If no products are available, we will contact you and inform you of our product availability and projected delivery times. Although our product may be delayed or momentarily unavailable, you agree that we may still charge your credit card and ship STMNA Bioactives Products when they become available.

7. Pricing and payment

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We use secure online payment systems including Stripe and PayPal.

In order to purchase any of our Product you will be required to provide us with your credit card information. Please be aware that all credit card information may be shared with our third party payment processors. By purchasing through our Site, you agree that we may charge you the price listed at the checkout screen, and that any payments made via credit card may attract an additional percentage fee, as charged by the relevant merchant from time-to-time.

All orders must be pre-paid. Orders will only be shipped after full payment of the total amount is cleared.

You warrant that the payment details and any related personal details you provide us are correct. We accept no liability in the event you fail to provide correct or incomplete payment or personal details or for any losses suffered as a result of the fraudulent or unauthorised use of credit cards.

The prices for Products provided under this Agreement will be as set out on our Site at the time you offer to purchase the Products. All prices are in Australian Dollars unless otherwise stated, and inclusive of GST, and you agree that we may charge you GST as set out in the A New Tax System (Goods and Services Tax) Act 1999 (“GST Act”).

8. Discount codes

We may promote or issue discount codes. These can be redeemed at checkout and are subject to the terms of issue stated by us in relation to each promotion or discount.

9. Limitation of liability

These terms and conditions do not limit or exclude any non-excludable rights you might have under any applicable law, including the Australian Consumer Law.

We do not provide warranties of any kind in relation to the Website, the Products, the Content, the Customer Content, and the Services. To the fullest extent permitted by law, STMNA Bioactives expressly disclaims all warranties, express or implied, of any kind with respect to the Website and the Products and Services sold on the Website, including without limitation that the Website will be uninterrupted or error-free or with regard to the results that may be obtained from the use of the Website, or use of the information, content, service, or products provided through the Website; and STMNA Bioactives, its directors, officers, employees and representatives will not be liable to you for any special, direct, indirect, incidental, consequential or punitive damages (including for loss of profits, goodwill, use, data and/or other intangible losses) related to the Website, the Content, the Products and/or the Services.

We reserve the right to make changes, corrections, and/or improvements to the Website and the Services at any time. Without notice we reserve the right to cancel or modify an order where it appears that a Customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the order contains or resulted from a mistake or error.

Further, to the fullest extent permitted by law, STMNA Bioactives explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or site from the Website from third parties. Links to and/or from external third-party sites from this Website are provided for convenience only and STMNA Bioactives does not endorse or make any warranty with respect to such external sites. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such third-party sites. Third-party sites may be subject to additional fees and separate terms issued by the owner and operator of a third-party site, which will form a separate agreement between you and the relevant owner and operator.

Your sole and exclusive remedy for any dispute with us is the cancellation of your subscription. We shall not be liable for any indirect, special, incidental, consequential or exemplary damages arising from your use of or inability to use the Site and Services.

10. User account obligations

Upon subscribing to STMNA Bioactives, you will be assigned a username and password to access your personal account. Here you will be able to:

  • Enter or change your current contact details, address, and email
  • Pause, cancel, or change your subscription
  • View past subscriptions/ orders
  • Add, save or change payment methods

Each time you use your Login, you will be deemed to be authorized to access and use our Site in a manner consistent with this Agreement. 

You are solely responsible for protecting the security and confidentiality of your Login and for all activities on our Site using that Login, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred on our Site through such access or use of your Login.

You must immediately notify us in writing of any unauthorized use of your Login or any other breach or threatened breach of our Site’s security you may be aware of.

11. Minors

Due to the nature of the internet, we cannot prohibit minors from visiting our Website. However, all purchases of the Products, Services and/or any other goods or services on our Website must be made by adults 18 years of age or older, and all users who register with our Websites must be 18 years of age or older. Please notify us in writing of any underage purchases that you may become aware of.

12. Indemnification

Upon a request by us, you agree to defend, indemnify, and hold harmless us, our employees, contractors, officers, directors, agents, parent, other affiliated companies, and suppliers, from all liabilities, claims, and expenses, including attorney’s fees, that arise from your use or misuse of the Site and the Services. We reserve the right to assume control of the defence of any third party claim that is subject to indemnification by you, in which event you will cooperate with us in asserting any available defences.

13. Severability

In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.

If two or more provisions of this Agreement are deemed to conflict with each other’s operation, we shall have the sole right to elect which provision remains in force.

14. Termination

We may terminate and/or suspend your Subscription immediately, without notice, if there has been a violation of these Terms and Conditions or other policies and terms posted on the Services by someone using your Account. We may also cancel or suspend your Subscription for any other reason, including inactivity for an extended period, but will attempt to notify you in advance of such cancellation or suspension. Your right to use the Services will end once your Subscription is cancelled or terminated, and any data you have stored on such a Service may be unavailable later, unless we are required to retain it by law.

15. Entire agreement

This contract and any supplemental terms, policies, rules and guidelines posted on the Site and the Services constitute the entire agreement between you and us and supersede all previous written or oral agreements. If any part of these Terms and Conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

16. Force Majeure

You agree that we are not responsible to you for anything that we may otherwise be responsible for, if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labour shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.

17. Governing law

These Terms and conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

18. Intellectual property

The Website is owned and operated by STMNA Bioactives. Unless otherwise specified, all material appearing on the Website remains the property of STMNA Bioactives, including the text, audio, video, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively referred to as the “Content”) as well as the selection, assembly and arrangement thereof. The Content is protected by copyrights, trademarks, or other intellectual property laws and rights. Unauthorised use of the Content may violate copyright, trademark, and other laws. STMNA Bioactives grants you a non-exclusive, revocable, non-sublicensable licence to access and display the Content for the sole, personal and non-commercial purpose of you accessing the Website and placing and order with us. Otherwise, you have no rights in or to the Content, and you will not use the Content except as permitted under this Agreement. No other use is permitted without prior written consent from us. You may not sell, transfer, assign, license, sublicense, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content. All goodwill generated from the use of any of our trademarks inures to our benefit.

19. Changes to terms and conditions

We may change these Terms and Conditions at any time, as we deem appropriate. If we make changes we will let you know by noting on the Site that the Terms and Conditions have been updated. If you disagree with the changes to these Terms and Conditions, discontinue your use of the Site, or if you have registered as a member, cancel your registration. Your ongoing use of any Service or of the Site after the changes take effect signifies your agreement to the new terms. We encourage you to review the Terms and Conditions regularly.

20. Contact information

Questions about the Terms and conditions should be sent to us at support@stmna.com.au.

21. Email marketing

By entering your email to receive 20% off, you agree to receive email correspondence from STMNA Bioactives. You can unsubscribe anytime via the link at the bottom of the email.