FAQ's

GENERAL QUESTIONS

We formulate potent bioactive compounds extracted from nature, backed by science into capsules that you take once a day to support daily health as well as healthy ageing.

For anyone above 18 years old who wants to improve their health but doesn’t know where to start.

If you want more energy, more motivation, less brain fog, less stress and mild anxiety, less aches & pains our newest formulation is perfect for you!

Our newest formulation ‘Healthspan’ contains 6 x potent bioactive compounds extracted from plants.

  • Curcumin (Turmeric extract) 
  • Boswellia serrata
  • Ashwagandha
  • Grape seed extract
  • Resveratrol
  • Piperine

See label for dosage.

There are 33 scientific indications approved by the TGA.

The main benefits are:

  • More energy
  • More concentration, focus and clarity
  • Less stress and mild anxiety
  • Reduces inflammation
  • Reduces oxidative stress in the body (antioxidant)

For full list of indications, see each ingredient page or complete our quiz.

We have a personalised quiz on our home page you can complete to find out all the information about why our formula benefits you.

Then choose your preferred subscription.

Sit back and let us do the rest – we will send it directly to your door each month!

In the shop tab, select choose plan.

We have 3 subscription options so you are completely in control of the length. If you choose the monthly subscription, you can pause or cancel any time.

The quiz allows us to get to know you! We want to get a better idea of what our customers need support with health wise.

We also want to help you understand how our formulation benefits you specifically, in a fun and easy way. 

It’s our mission to communicate emerging scientific evidence to the public!

Our formulation is not a quick fix.

The science shows it takes about 3 months to feel the optimal benefits of the ingredients.

Consistency is important, so missing days or weekends could mean it can take longer.

Each person is different and we encourage you to be curious and document week by week changes, you will be surprised!

SUBSCRIPTIONS

The science shows out formulation takes 3 months or more to reach its full potential.

We wanted to make it as simple as possible for you, so you never run out.

You choose your subscription length, we send it to you each month and you will be automatically billed based on your subscription length.

We do the hard work so you can sit back and relax 🙂

  • 6-month subscription
  • 3-month subscription
  • Monthly

Head to our shop tab to read more.

If you forget to take some capsules (it’s ok were only human!) you can jump onto your account and pause any time.

If you have chosen the 3 or 6 month subscription, you can pause or skip a month of us sending the formulation to you, however you still have to pay your full subscription length.

If you have chosen the monthly subscription, you can pause or cancel any time.

We are here to help email support@stmna.com.au any time to ask about pausing as we know life happens!

If you are on the monthly subscription option you can cancel up to 5 days before the next subscription cycle.

If you signed up to a 3 or 6 month subscription, you can cancel but will be charged a fee depending on the length.

email support@stmna.com.au to discuss.

Yes – you can sign up to the monthly subscription option and then from your account, cancel after the first month.

Make sure to cancel 5 days before the next subscription cycle.

We have made it convenient for you – you have the option for both.

If you want to pay upfront you can, especially if you prefer not to be automatically billed each month.

If you prefer monthly billing there is that option too.

Once you become a customer and make an account – you will have the option to choose refill only at a discounted price.

Head to your account to choose this option once your subscription runs out.

OUR PRODUCTS

Head to our page to read all about the ingredients

Bioactive Formulation

There is 60 capsules which is a 30 day supply.

The dosage is 2 capsules each morning.

We use vegan capsules made from hypromellose a cellulose derivative.

Our product is manufactured in Australia at a TGA registered therapeutic goods manufacturing facility. 

They follow all good manufacturing practices (GMP) required to manufacture complementary medicine, following TGA guidelines.

Our ingredients are sourced from all over the world!

Healthspan is a listed complementary medicine. 

The TGA outline strict guidelines on how to make and sell complementary medicines in Australia.

To list a complementary medicine on the Australian Register for Therapeutic Goods (ARTG) you must have pre-approved ingredients in your formulation, manufacture at a TGA approved facility and collect a detailed evidence package to support all scientific indications.

The TGA do not approve all listed medicines, however they perform random audits.

We have worked closely with consultants to ensure our products tick all the strict TGA guidelines to sell our product as a complementary medicine in Australia.

Yes.

Our ARTG number is:

AUST L 376331

You can find our public summary on their website.

They are effectively the same product however the pouch is designed to be a refill.

We send you the glass jar for the first month of your subscription and then a refill each month after. Simply pour the refill into the jar and keep reusing the jar.

The science says each ingredient is best taken in the morning.

It gives you an energy boost, a clear mind and motivation which is most needed in the morning.

If you are pregnant or breastfeeding, you should consult a healthcare professional before starting any new supplement.

PACKAGING

We founded our business with sustainability in the forefront of our minds.

The glass jar is designed to keep and reuse. If you stop subscribing with us, you might like to use the jard for something else like jewellery or travelling.

Our refills pouches are recycled through the REDcycle program, so please take them into any Coles or Woolies after use.

Otherwise keep them for when you are travelling with STMNA.

We are working hard to find a fully compostable pouch that keeps our capsules safe from heat, water and UV light so it keeps fresh for two years. We don’t think the technology is too far away in Australia!

They are effectively the same product however the pouch is designed to be a refill.

We send you the glass jar for the first month of your subscription and then a refill each month after. Simply pour the refill into the jar and keep reusing the jar.

Of course – just email us at support@stmna.com.au and we will mail you another jar!

 

Yes – through the REDcycle program.

Drop it off with your soft plastics to Coles or Woolies.

Please don’t place in your normal curb recycling or rubbish.

The pouch is great to keep and reuse as well.

If you are travelling and want to take STMNA with you, place the capsules in there.

Otherwise use the pouches for hairties, makeup, jewellery, soap or whatever you feel like!

Otherwise please recycle by taking the pouch to Coles or Woolies REDcycle program.

10 MINUTE INTRO BOOKING

You can book a meeting here:

Booking

It is a 10-minute introduction with the Founder Holly.

Yes – please email us anytime at:

support@stmna.com.au

The 10-minute video introduction with the founder is designed to meet the founder, ask any questions you have about our products, the business, shipping, or the website. It is a good opportunity to provide feedback if something is not entirely clear. Seeing as we want to educate our customers by providing scientific research, it may not always be extremely clear or simple to understand.

We do not provide any medical advice.

Always seek professional medical advice from your General Practitioner, Pharmacist, or a qualified health professional before starting any new health supplement. If you have any questions regarding your medical condition and/ or the interactions with current prescription medications with our Supplements, always contact your General Practitioner or a qualified health professional.

  • You will not ask us to diagnose, treat or cure any serious diseases
  • You will not ask us to provide you with any medical advice relating to a serious medical condition.
  • You will only ask us questions related to the business, our product, or the website
  • If you do not ask us anything directly related to the business, our product, or the website, we have the right to cancel the meeting effective immediately
  • If you are inappropriate, we have the right to end the meeting and end your subscription with STMNA Bioactives.
  • Each meeting is strictly ten minutes, we have the right to end the meeting after this time or to continue the meeting.
  • If you did not get the answer or explanation you wanted within the timeframe and want another meeting, please contact us at support@stmna.com.au
  • You will not record any meeting you have with STMNA Bioactives

ACCOUNT

Once you subscribe with STMNA Bioactives, we will send you an email with your login details and you can set your password.

On our website there is a login button at the top right.

Click on the forgot username or password button and you will get a password reset email.

If that doesn’t work email:

support@stmna.com.au

Once you login to your account you can access all of your account details.

There you can edit your address.

Once you login to your account, you will be able to access your profile.

From there you can change your preferred payment method.

Click on payment method in my account.

Once you login to your account, you can access the Account Details page.

From there you can change your email address.

SHIPPING

Not at the moment.

We are working on getting licenses to sell complementary medicine outside of Australia.

Regular shipping is included in the price.

If you want express shipping it is a flat rate of $5 extra each month.

We are a small business and so will be shipping twice a week. If you happen to order the day after our shipping day, it will be maximum 2 business days after your order before we ship out.

Then depending on the shipping you choose it could take 2-6 business days to recieve the product.

Shipping in Australia is going through unprecedented times. We are using Aus post which is the most reliable. Please be patient and keep an eye on your tracking number for more details.

Yes, we will send you a tracking number upon postage.

SCIENTIFIC RESEARCH

Yes!

We have worked with TGA consultants to put together a comprehensive evidence package backing up all 33 of our scientific indications.

See our page:

Research

The TGA require indications to be backed by high quality evidence.

According to the TGA, the highest quality of evidence is a systematic review conducted by a well renowned journal articles such as a Cochrane review.

The next level of evidence is 3 or more double blind placebo clinical trials stating the same result. A one off clinical trial is not high enough quality. Also included in this tier is reference to peer-reviewed published review articles, pharmacopeias’ or monographs.

We have collected a high quality evidence package to comply with TGA guidelines